1. Quick Digital Delivery
Rovaflow is a digital software service. As soon as your payment is processed via Card or Cryptocurrency, your connection keys are created instantly and added to your personal dashboard. Because you get instant access to the software upon purchase, standard refunds are limited to protect against misuse.
2. 7-Day Hassle-Free Guarantee
We want to ensure your phone setups run perfectly. If you experience any technical issues with the software within the first **7 days** of your purchase, we will make it right under these simple conditions:
- Contact Us: Simply message us through our Support page explaining what is wrong. If there are any errors or details about your setup, just let us know!
- Quick Help: Our friendly support team will look into your issue and try to get it working for you within 48 business hours.
- Our Promise: If we can't get the software working on your computer or phone setup, we will process a 100% refund of your purchase immediately with zero hassle.
3. Important Exclusions
There are a few scenarios where we cannot issue a refund:
- Social Media Actions & Bans: We provide the safest phone connection features, including private internet addresses (proxies). However, social media platforms are constantly updating their rules. Since we cannot control external social networks, if any of your social profiles are suspended or limited, this does not qualify for a refund.
- Change of Mind: We do not offer refunds for change of mind or general project cancellations. Please double-check your computer specs and phone plans before purchasing keys.
- Rule Violations: If your connection key is suspended due to hacking, cracking, or breaking our usage rules, you will not be eligible for a refund.
4. Refund Methods
How your refund will be sent back:
- Card Payments: Approved refunds are sent straight back to your original credit or debit card. It usually takes 5 to 10 business days to show up in your bank account, depending on your bank.
- Cryptocurrency: Crypto refunds are processed based on the USD dollar value at the time of your purchase, minus any standard blockchain transaction fees required to send the payment.